Refund policy

Thank you for shopping with us.

If you have received an item that was wrongly packed or has a manufacturer's defect, we are committed to send you a new piece. The two-way delivery charge, to collect and send back the  the replacement item to you will be borne by us.

If you have bought an item and wish to change your mind (i.e prefer another fit, intensity or product), you would need to return the item to us at our registered office. We strongly encourage you to use registered/tracked mail to ensure the returned item reaches us. Please be advised that the SGD$5 shipping fee to mail your replacement item will be chargeable upon successful application for an exchange.

Sale items and gift cards are not applicable for exchange.

Please follow these steps to make an exchange:

Step 1 
Within 15 days of receiving your order, please submit a request via hello@bandofsisters.co with your proof of purchase (e.g. a screengrab or attachment of the order receipt). We will send a reply email to confirm the eligibility of the exchange and the address to mail the item to. Items sent back to us without first requesting an exchange will not be accepted.


Step 2 
To qualify for the exchange, your returned item should be unwashed, unworn in with the original packaging intact.


Step 3
To ensure your returned item reaches us, we strongly encourage you to use registered/tracked mail. We are strictly not responsible for any lost or misplaced packages if the returned item is delivered through other methods.

Step 4
Upon approval of the exchange after inspection of the returned item, we will send you a confirmation email. 

If the price of the replacement item is lower than the original item, the difference will not be refunded. If the price of the replacement item is higher, the difference will be charged accordingly. Please allow us approximately 4-6 business days for the for the replacement item to be delivered to you.

If you still have additional questions, please do not hesitate to email us at  hello@bandofsisters.co and we will try our best to reply within 48 hours.